METHOD AND TOOLS FOR THE DEVELOPMENT OF THE AUTOMATED INFORMATION SYSTEM FOR CONTROLLING THE PERFORMANCE OF SERVICE STATION WORK

Abstract

This paper presents the development of an automated information system for controlling the performance of service station work. The system is designed to improve management efficiency, operational transparency, and service quality through automation of core business processes. Key features include order tracking, technician scheduling, client and vehicle management, analytics, and customer notifications. Developed using Nuxt3, Node.js, TypeScript, PostgreSQL, TailwindCSS, and Drizzle ORM, the system incorporates role-based access control and security measures to prevent unauthorized access. The system also supports client self-service for booking, enabling a modern and user-friendly experience. The architecture was designed for adaptability and scalability, offering a solid foundation for future innovations in automotive service automation.